Shipping Policy
At Leafio, we strive to provide a seamless and efficient shopping experience for our valued customers. This Shipping Policy outlines important information regarding the shipment of products purchased from our website, www.leafio.com.au. By placing an order, you agree to comply with the terms and conditions set forth in this policy.
- Order Processing Time
1.1. Once your order is successfully placed on our website, it will undergo processing within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer. 1.2. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
- Shipping Methods and Delivery Time
2.1. We offer various shipping methods to cater to different customer needs. The available options will be displayed during the checkout process. 2.2. Delivery times may vary depending on the shipping method selected and the destination address. Estimated delivery times will be provided at the time of checkout. Please note that these are estimated times and not guaranteed.
- Shipping Costs
3.1. The shipping cost for your order will be calculated based on the total weight of the products, the shipping method selected, and the destination address.
- Order Tracking
4.1. Once your order has been shipped, we will provide you with a tracking number via email. This tracking number can be used to monitor the progress of your shipment through our designated courier or postal service. 4.2. It is your responsibility to track your order and ensure someone is available to receive the package at the designated delivery address. All packages require signature upon delivery.
- Shipment Delays and Issues
5.1. While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances or external factors beyond our control may cause delays. We will do our best to keep you informed of any significant delays or issues. 5.2. If you encounter any problems with your shipment, such as non-delivery, damaged items, or incorrect products, please contact our customer support team promptly. We will work with you to resolve the issue as efficiently as possible.
- Shipping Restrictions
6.1. We currently ship within Australia. However, certain products or regions may have specific shipping restrictions imposed by local laws or regulations. It is your responsibility to ensure compliance with any applicable shipping restrictions before placing an order.
- Returns and Refunds
7.1. For information on our returns and refunds policy, please refer to our Returns Policy page on the website.
- Contact Information
8.1. If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team. You can reach us via email at info@leafio.com.au or through the contact information provided on our website.
- Policy Updates
9.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed of any updates.
Last updated: August 2023
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