You can place your first order straight away, provided you have the correct TGA approval documentation.

Our online platform makes it easy to order. All you need to do is follow these steps:

1. Go to Products tab
2. Search or filter to find products
3. Upload TGA approval documents
4. Click Add to cart
5. Click your cart and select Checkout
6. Review your order and submit

No, at this stage we are unable to accept orders for items that are out of stock.

Email the approval to info@leafio.com.au and Customer Support can update this for you.

1. Ensure you’re signed into Leafio on the device you’re using.
2. Scan the QR code, this should take you directly to the signing page for your consignment.
3. Confirm the quantity of products you’ve received matches the quantities on your order. If you spoke with Leafio support to have changes made to your order, which are not reflected on the signing page, you can adjust the quantities using the plus and minus buttons.
4. Check the confirmation box.
5. Enter your name.
6. Write or draw your signature in the specified area.
7. Click ‘Submit’.
8. If all of the above has been done correctly, you will land back on the Orders page.

If you prefer not to use the QR code, you can also acknowledge receipt of an order via the Leafio portal.

1. From the Leafio home screen, click on the profile icon – the small head and shoulders at the top right-hand corner of the screen.
2. You’ll be taken to a page which displays a list of the orders you’ve made through your account. Select the relevant order.
3. Confirm the quantity of products you’ve received matches the quantities on your order. If you spoke with Leafio support to have changes made to your order, which are not reflected on the signing page, you can adjust the quantities using the plus and minus buttons.
4. Check the confirmation box.
5. Enter your name.
6. Write or draw your signature in the specified area.
7. Click ‘Submit’.
8. If all of the above has been done correctly, you will land back on the Orders page.

If you prefer to use the QR code, find out how to acknowledge the receipt of your order using the QR code.

No. Once an order has been submitted, you will be unable to make any changes to it.

If you wish to cancel the order so you can place another, please contact Leafio support by phoning (03) 7003 8214 or send an email to info@leafio.com.au.

No, the Leafio platform does not enable users to cancel orders once submitted.

If you wish to cancel the order so you can place another, please contact Leafio support by phoning (03) 7003 8214 or send an email to info@leafio.com.au.

Please contact your Account Manager.

Leafio offers next day delivery to all metro and regional locations for orders placed before 3:00pm AEST/AEDT. As such, ordering well in advance is not necessary. Prior to dispatch, stock is held in a secure climate-controlled warehouse.

When ordering large quantities, ensure you have sufficient storage capacity in line with Schedule 8 medicine storage requirements.

Orders submitted before 3pm AEST/AEDT will be delivered to all metro and regional areas the next day. Rural locations require an additional day.

All orders placed before 3pm AEST/AEDT will be dispatched the same day. Orders placed after 3pm AEST/AEDT will be dispatched the next day.

A tracking link is included in your dispatch notification email.

Leafio orders may be split into multiple consignments. This is done so that you receive stock as soon as possible, and to avoid instances where third-party hold ups relating to individual products result in the delayed dispatch of an entire order.

When you order cannabis medicines, multiple stakeholders must approve the order before it can be dispatched. Previously, if one product in an order containing multiple items was not approved, the entire order was delayed until the remaining approval was received.

After an order is received, our automated systems check approvals at multiple points throughout the day. If some products within an order are approved, those items will be prepared for dispatch. The remaining items will be dispatched once approvals are complete, which may mean further splits.

When orders are split, an invoice will be issued for each consignment, made out for the items within that shipment. Split orders will retain the same Leafio Order Number, but we will add numerical suffix to indicate separate consignments.

For example, if an order placed under Leafio Order Number 1234 was split into multiple consignments, the invoices will be given reference numbers as follows: 1234-1, 1234-2, 1234-3, etc. This makes it easy to reconcile split invoices under a single order.

First, check if your issue warrants a return under Leafio’s returns policy.

Please note the size of flower medication does not affect efficiency, small flowers are not considered a problem. Flower products may also arrive +/-10% in weight, these fluctuations are normal and may simply be the result of changes in environment.

Once you’ve confirmed that the issue warrants a return under Leafio’s returns policy, you can proceed by following Leafio’s returns process.

For detailed information on Leafio's returns policy, please visit the Leafio Returns Policy page.

Payment terms for pharmacies that register on or after 16 September 2024 are End of Month + 7 days.
Payments terms for pharmacies that register before 16 September 2024 are End of Month + 14 days.

Payment can be made via bank deposit, according to Leafio’s payment terms. Your invoice includes the details you’ll need to make a bank deposit.

Some of our suppliers offer discounts for concession card holders. If your patient presents a concession card, please contact your Account Manager.

When a cannabis medicine is approaching its original expiry date, it may be re-tested at a batch level to determine its stability. If these tests show that the product is stable, an extension letter may be issued. This extension letter established a new expiry date for the relevant batch of unopened medicines.

To find an extension letter on Leafio, locate the product and click on it to show the full product view. Click on the ‘Supporting documents’ section at the bottom of the page, here you will find any extension letters that apply to this product.

We are currently working on incorporating this feature into the Leafio website. In the interim, please contact your Account Manager.

Schedule 8 cannabis medicines are subject to the same storage requirements as all other Schedule 8 medicines. They must be secured in a dedicated safe, separately from other drugs, that can only be accessed by pharmacists. Medicines requiring refrigeration must be stored in a locked fridge, within a locked room away from the public.

The balance of medicines stored in the safe and/or refrigerator must be included in the dispensing records made by the dispensing pharmacist.

It is advised that patients store their medical cannabis products securely, away from UV light, heat or excessive moisture. Even if medicines are in child-resistant containers, it is advised that they be stored in a place that’s not accessible to children.

Patients using vape cartridges should also disconnect the cartridge from the battery and store it upright when not in use. This will help to prevent leakage.

There are several online resources for patients sharing their experiences of medical cannabis products. These include Canna Reviews and Catalyst.